Terms of service

General terms and conditions of business

1. Scope

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

The following applies to Germany: According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who conducts legal transactions for purposes that are predominantly neither commercial nor can still be attributed to their independent professional activity.

The following applies to Austria: For Austria, the following conditions define a 'consumer' as understood in the Consumer Protection Act (KSchG).

The following applies to Switzerland: For Switzerland, the following conditions define a 'consumer' as per Swiss law.

2. Contractual partner, conclusion of contract, Correction options

The purchase contract is concluded with JOST GmbH.

By placing the products in the online shop, we make a binding offer to conclude the contract for these items. You can initially add our products to your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained for this purpose in the ordering process. The contract comes into effect by clicking the order button and selecting the offer in the shopping cart to accept the goods included. Immediately after submitting the order you will receive another confirmation by email.

3. Contract language, contract text storage

The language(s) available for concluding the contract: German, English

We save the contract text and send you the order data and our general terms and conditions text form. For security reasons, the contract text is no longer accessible on the Internet.

4. Delivery conditions

Shipping costs may apply in addition to the stated product prices. Additional information about shipping costs can be found in the offers.

We only deliver by mail. Unfortunately, a self-collection of the product is not possible.

5. Payment

The following payment methods can be used in our shop:

Payment in advance

When selecting the payment method for advance payment, we will send you our bank details via separate email and deliver the goods after receipt of payment.

Credit card

During the ordering process, you provide your credit card details. Your card will be immediately charged after placing the order.

SEPA direct debit scheme

By submitting your order, you give us a SEPA direct debit mandate. We will inform you of the date of the debit at least one banking business day in advance (so-called prenotification). A banking day is every working day with exception of Saturdays, national public holidays as well as the 24th and 31st December of every year. The account is debited before the goods are dispatched.

PayPal, PayPal Express

In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information in the ordering process.

PayPal can offer registered PayPal customers further payment methods in their customer account. However, we have no influence on the offer of these modalities; other individually offered payment methods affect your legal relationship with PayPal. You can find further information in your PayPal account.

PayPal Plus

In collaboration with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”) we offer you the following payment options as PayPal Services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. You will receive further information at the respective payment option and in the order process.

PayPal, PayPal Express

In order to be able to pay the invoice amount via the PayPal payment option, you must be registered with PayPal and authenticate yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order.

Credit card via PayPal

Your card will be charged by PayPal after the goods have been dispatched.

Direct debit via PayPal

Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment order, you grant PayPal a direct debit mandate. You will be informed by PayPal about the date of the debit (so-called prenotification). The account debit takes place before the goods are dispatched.

Purchase on account via PayPal

Purchasing on account via PayPal requires an address and credit check in advance and is sent directly to PayPal.

Immediately by Klarna

In order to be able to pay the invoice amount via the payment service provider Sofort GmbH, Theresienhöhe 12, 80339 Munich, you must have a bank account activated for online banking, legitimize yourself accordingly and confirm the payment order. Your account will be debited immediately after placing the order. You will receive further information during the ordering process.

Google Pay

For the invoice amount via the payment service provider Google Ireland Ltd. To be able to pay, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), you must be registered with Google, have activated the Google Pay function, legitimize yourself with your access data and confirm the payment order. The Payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Apple Pay

To be able to pay the invoice amount via the payment service provider Apple Inc. One Apple Park Way, Cupertino, CA 95014, USA ("Apple"), you must use the Safari browser, be registered with Apple, have activated the Apple Pay function, authenticate yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Amazon Pay

To be able to pay the invoice amount via the payment service provider Amazon Payments Europe S.C.A.38 avenue J.F. Kennedy, L-1855 Luxembourg ("Amazon"), you must be registered with Amazon, legitimize yourself with your access data and confirm the payment order. The payment transaction will be made within one banking business day after placing the order. You will receive further information during the ordering process.

BillPay

In collaboration with the payment service provider “BillPay”, operated by Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment via BillPay requires a successful address and credit check and is made directly to BillPay. Further information can be obtained from the respective payment option and in the ordering process.

Invoice via BillPay

The invoice amount is due after the goods have been dispatched and the invoice has been received.

Direct debit via BillPay

By submitting the order, you grant BillPay a SEPA direct debit mandate. BillPay will inform you about the date of the debit (so-called prenotification). The account will be debited before the goods are shipped.

Klarna

In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”) we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be obtained from the respective payment option and in the ordering process.

Purchase on account via Klarna

The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.

Installment purchase via Klarna

You can pay the invoice amount in monthly installments of at least 1/24 of the total amount. The minimum rate is 6.95 euros.

Klarna credit card

During the ordering process you provide your credit card details. Your card will be debited by Klarna immediately after placing the order. An address and credit check does not take place.

Klarna direct debit

You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the debit (so-called prenotification). The account will be debited after the goods have been dispatched.

6. Retention of title

The goods remain our property until full payment. For customers based in Switzerland, we are entitled to make a corresponding entry in the register of retention of title.

7. Transport damage

If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact will have no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or transport insurance.

8. Warranty and guarantees

8.1 Liability for defects

The statutory liability law for defects applies.

The following applies to consumers based in Switzerland:

As soon as it is feasible after the normal course of business, you should check the condition of the received item and, if defects arise for which the seller has to provide a warranty, immediately notify it. If the consumer fails to do so, the purchased item shall be deemed to have been approved, insofar as it is not a defect that could not be detected during the exercise-based examination. If such defects occur later, the notification must be made immediately after discovery, otherwise, the item is also considered to have been accepted in consideration of these defects.

Return the defective product with a description of the defect to us and you will bear the transport costs incurred. We provide a warranty by correcting defects. This is done at our discretion either by eliminating the defect (rectification) or by delivering a defect-free item (replacement delivery). If the subsequent performance fails, you are entitled to withdraw from the contract. This does not apply in case of insignificant defects.

8.2 Warranties and customer service

Customer service: Telephone: Mon - Fri: 8 a.m. - 4 p.m. +49 (0) 2662 - 9513 - 0 & via email at hello@jost-bags.com

9. Liability

For claims due to damage caused by us, our legal representatives, or vicarious agents, our liability is always unlimited in the event of injury to life, body or health, in the event of intentional or grossly negligent breach of duty, in the case of guarantee promises, if agreed, or as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfillment of which is due to the execution of the contract is made possible in the first place and compliance with it contractual partner can regularly trust (cardinal obligations) through light negligence on the part of us, our legal representatives or vicarious agents is this liability is limited to the amount of damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected.

Otherwise, claims for damages are excluded.

10. Agreement on the use of the Trusted Shop Buyer protection

You can return orders placed with us free of charge up to a certain amount and protect your order value with the buyer protection from Trusted Shops AG. Over and beyond Trusted Shops offers a paid service together with a guarantor hedging on. The Trusted Shops buyer protection conditions apply, which you can find here find. Buyer protection is completed by clicking on the corresponding button designated button of the so-called trust card, which is activated after carrying out an order appears as a pop-up on the order thank you page. If you are already for the registered with buyer protection, your order will be automatically protected (automatic buyer protection) without you clicking on the button. To give you the (automatic) buyer protection, the Trustcard must be on access order data stored in your browser's cache. For this a hash value of your email address as well as the order number and order total is sent to Trusted Shops. If you already have buyer protection are registered, your order will be automatically secured. If you are not already for registered with buyer protection, you can log in as described above register trust card. Information on data protection at Trusted Shops is available here Buyer protection conditions linked above are attached.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (OS) which you can find here. To participate in a dispute resolution procedure before a consumer arbitration board, we are neither obliged nor willing to act.

General terms and conditions created with the Trusted Shops legal copywriter.