Payment & Shipping

Shipping service provider
We ship exclusively with DHL.
DHL will make up to two delivery attempts. If you are not available for both attempts, the package will be available for collection at the nearest collection point for 7 business days. The package will then be returned to us. Please see the second half of the page for shipping times.

Shipment
Germany:
free DHL standard
Return:
Non-reduced goods: free of charge
Reduced/discounted goods: nonfree

EU Europe
Order value up to 100€: 8€
Order value from 100€: free of charge
Return: nonfree

Europe (None-EU)
Order value up to 200€: 15€
Order value from 200€: free DHL standard
Return: nonfree

International
International: 30€
Return: nonfree

Shipping to non-EU countries
In countries such as Greenland or Switzerland, taxes and any applicable customs duties are levied by the respective import customs office, which our customers must pay. For more information, please contact the responsible customs office.

Ready to ship
Order is ready for dispatch in approx. 1-3 business days.

GERMANY : Delivery time is 2-4 business days

EUROPE : The delivery time is 3 - 6 business days or 1-4 business days

INTERNATIONAL : Delivery time is 5 - 15 business days
The delivery time may be delayed by the processing of the respective customs authorities!

Shipment tracking
After your order has been shipped, you will receive a confirmation by email. This email contains the DHL tracking number. Click here to go directly to shipment tracking at www.dhl.de

Payment options
PayPal (credit card, direct debit and invoice even without a PayPal account)
Klarna (instant transfer, purchase on account and installment purchase)