Thank you for ordering from our online store! If the product does not meet your expectations, you can return it within 30 calendar days of the delivery date.

For a smooth return please note:

  1. Contact us at with your return request and your order number.
  2. Our team will send you a link to the returns portal where you can create a return label.
  3. Pack the item properly and drop off the package at a DHL collection point.
  4. After receiving your return, we will inspect the items and refund the cost amount if the return conditions are met.

Free returns within Germany only apply to non-reduced goods or goods without a discount code

Please send returns for discounted goods or returns from abroad to:

Jost GmbH
Vor der Struth 1
57627 Hachenburg

If you have complaints, please contact us at and send us the following information:

  • Description of the complaintment
  • Photos of the bag/backpack/purse and the defect
  • Photo of the purchase/payment receipt
  • Measurements of the strap/carabiner etc. in cm, if applicable.

Please note any costs according to the shipping information.